Refund Policy
1. Introduction
At Luminara Media Ltd, we are committed to ensuring your complete satisfaction with your purchase. This Refund Policy outlines the terms and conditions under which you can request a refund for products purchased from our website. By placing an order on our website, you agree to the terms and conditions outlined in this policy.
2. Eligibility for Refunds
Return Period: You have 14 days from the date of delivery to request a refund for any item purchased from our website. The item must be unused, in the same condition as when you received it, and in its original packaging.
Exclusions: Certain items, such as personalized or custommade products, may not be eligible for refund. This will be clearly indicated on the product page.
3. Refund Process
3.1 Return Request
Contact Us: To initiate a refund request, please contact our customer service team at [email protected]. Provide your order number and the reason for the refund request.
3.2 Shipping Costs
Return Shipping Costs: The cost of returning the item is your responsibility unless the refund is due to our error (e.g., incorrect item sent, item damaged during shipping). In such cases, we will reimburse you for the return shipping costs.
Original Shipping Costs: If the refund is due to your decision to cancel the order, the original shipping costs will not be refunded.
3.3 Refund Timeframe
Processing Time: Once we receive your returned item and it has been inspected, we will process your refund. The refund will be issued to the original payment method used for the purchase.
Refund Confirmation: You will receive a confirmation email once the refund has been processed. The time it takes for the refund to appear on your account may vary depending on your bank's policies.
4. Damaged or Defective Items
Notification: If you receive a damaged or defective item, please notify us within 48 hours of delivery by emailing [email protected].
5. Contact Information
If you have any questions or need assistance with your refund, please contact our customer service team at:[email protected]
6. Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
Contact Us
If you have any questions about this Refund Policy or need further information, please contact us at:
Email: [email protected]
Phone: +44 79 1882 6425