At Luminara Media Ltd, we are committed to providing you with a seamless and efficient shipping experience. This Shipping Policy outlines the terms and conditions under which we deliver products to our customers. By placing an order on our website, you agree to the terms and conditions outlined in this policy.
2. Order Placement and Confirmation
Order Placement: When you place an order on our website, you will receive a confirmation email at the email address you provided during the checkout process. This email will include details of your order, such as the products ordered, the total amount charged, and the shipping address.
Order Processing: Orders are typically processed within 5-7 business days. However, processing times may vary depending on the volume of orders we receive.
3. Shipping Methods and Costs
Standard Shipping: We offer standard shipping for all orders. Standard shipping times vary depending on your location and the shipping method selected during checkout.
Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order. The exact shipping cost will be displayed during the checkout process. Orders above a certain value may qualify for free shipping. The threshold for free shipping will be clearly indicated on our website.
4. Delivery
Delivery Address: Ensure that the delivery address you provide during checkout is accurate and complete. We are not responsible for any delays or issues resulting from incorrect or incomplete delivery addresses.
Estimated Delivery Date: An estimated delivery date will be provided during the checkout process. This date is based on the shipping method selected and the destination address.
Tracking Information: You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your delivery.
5. Delivery Delays
Force Majeure: We will not be held responsible for any delays in delivery due to circumstances beyond our control, such as natural disasters, strikes, or other unforeseen events.
Customer Notification: If we anticipate a significant delay in delivery, we will notify you via email and provide an updated estimated delivery date.
6. International Shipments
Customs and Duties: For international shipments, you may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the recipient and are not included in the shipping costs.
Import Restrictions: Please be aware of any import restrictions or regulations in your country. We are not responsible for any delays or additional costs resulting from customs inspections or other importrelated issues.
7. Contact Information
If you have any questions or need assistance with your order or shipping, please contact our customer service team at:
This Shipping Policy shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
